Let's Nimo Privacy Policy

Your privacy is important to The Rotunda Studio. This Privacy Policy explains what information is handled when you use Let's Nimo ("Nimo"), how that information is used, when it is disclosed, and the choices available to you.

Let's Nimo is a product of The Rotunda Studio ("The Rotunda Studio," "we," "us," or "our"), based in Houston, Texas, United States. Nimo provides an AI-powered assistant experience through its iOS app, website, supported messaging interfaces, connected services, and related features (collectively, the "Service").

This Policy covers information processed through Nimo accounts and mobile apps, one-to-one conversations, Group Chats, connected services such as Gmail and Google Calendar, website interactions, customer support, and related Service operations. It also applies to people who participate in a Group Chat that includes Nimo even if they have not created a Nimo account.

By accessing or using the Service, you acknowledge this Privacy Policy. If you do not want your information handled as described here, do not use the Service or the affected feature.

1. Definitions

For purposes of this Policy:

• "Account" means a Nimo account used to access some or all of the Service.
• "Device" means a computer, phone, tablet, or other device used to access Nimo.
• "Group Chat" means a supported group conversation in which Nimo participates, whether Nimo is added by a participant or starts the conversation at a user's request.
• "Group Participant" means any person participating in a Group Chat that includes Nimo.
• "Personal Data" means information that identifies, relates to, describes, or can reasonably be linked with an identified or identifiable individual.
• "Service Provider" means a company or person that processes information on our behalf to help operate, secure, maintain, or support Nimo.
• "Usage Data" means technical and activity information generated when the Service is accessed or used.
• "Website" means https://letsnimo.com and other web pages operated by The Rotunda Studio for Nimo.
• "You" means the individual using the Service or the organization on whose behalf that individual is using it.

2. Information We Collect

2.1 Information You Provide

When you use Nimo, we collect information that you provide directly, including:

• Name, email address, phone number, and account information.
• Messages, prompts, instructions, and other content you send to Nimo.
• Images, documents, links, files, and other attachments you choose to send.
• Reminders, preferences, tasks, plans, and details you ask Nimo to use or remember.
• Information you provide when contacting customer support or giving feedback.
• Information associated with subscriptions, purchases, or account administration, excluding full payment-card details when a third-party payment processor handles payment.

Because Nimo is an AI assistant, you may choose to provide personal or sensitive information in a conversation, including health or medical details, nutrition information, or fitness goals. Nimo processes those details to answer your request and, if you use memory, may retain details you ask it to remember to personalize later responses. Nimo does not access Apple HealthKit or the Motion & Fitness APIs. Please avoid sending information that is not necessary for the task you want Nimo to perform.

2.2 Messaging Information

When you communicate with Nimo through a supported messaging service, we process information needed to provide the conversation, including your phone number or messaging identifier, display name, message content, attachments, timestamps, delivery information, supported reactions or message interactions, and conversation context.

2.3 Information About Other People

When you ask Nimo to perform a task involving another person, you may provide information about that person, such as a name, email address, phone number, relationship, availability, or other details. You are responsible for having the right to provide that information and for using Nimo in a manner consistent with applicable law.

2.4 Location, Usage, and Device Data

If you enable Live Location or use a location-based reminder in the Nimo mobile app, Nimo collects precise GPS coordinates from your device. The location report may include latitude and longitude, accuracy, a city or region derived on your device, the time of the report, and whether it came from foreground, background, or geofence activity. We use this information to provide location features, such as location-based reminders and recent-place assistance. Location reports are associated with your account, retained for up to 30 days, and then deleted automatically. You can turn Live Location off in the app or revoke location permission in your device settings.

We also collect technical and activity information used to operate, secure, and improve the Service. This can include IP address, browser or device type, operating system, application version, pages or features accessed, timestamps, message-usage counts, interaction events, crash information, diagnostic data, and security-related events. Approximate location may also be derived from an IP address for security or service operations; this is separate from the precise device location described above.

3. Cookies and Website Technologies

The Nimo website uses only the cookies and similar technologies needed for core website operation, security, authentication, preferences, and service analytics. We do not use Meta Pixel, TikTok Pixel, or similar advertising pixels for cross-context behavioral advertising.

You can configure your browser to block or delete cookies. Some website features may not work correctly if essential cookies are disabled.

4. How We Use Information

We use Personal Data to:

• Provide, operate, maintain, and secure Nimo.
• Generate responses and complete tasks you request.
• Maintain conversation context and Nimo memory or personalization features.
• Manage accounts, authentication, subscriptions, and customer support.
• Create and manage reminders and user-requested actions.
• Provide location-based features when you enable location access, and enforce account message limits.
• Connect to Gmail and Google Calendar and perform actions you authorize.
• Operate Group Chats and maintain the context needed for those conversations.
• Send service, security, authentication, support, and other transactional communications.
• Detect, investigate, and prevent fraud, abuse, security incidents, and misuse.
• Diagnose technical problems and improve reliability, usability, and performance.
• Comply with legal obligations, enforce our agreements, and protect the rights and safety of users, The Rotunda Studio, and others.
• Support a merger, financing, acquisition, restructuring, or sale of all or part of the business where permitted by law.

5. Artificial Intelligence Processing

Nimo uses artificial intelligence and related infrastructure to understand requests, generate responses, and perform user-requested actions. To provide this functionality, conversations, prompts, attachments, and relevant context are processed by technology and infrastructure providers acting on our behalf. We do not identify individual AI providers in this Privacy Policy.

We use contractual, technical, and operational controls appropriate to the services involved. Where commercially available, we use provider arrangements designed to prevent Nimo customer content from being used to train generalized AI models.

AI-generated content can be inaccurate, incomplete, or unexpected. You should independently verify information before relying on it for legal, financial, medical, employment, safety, or other significant decisions.

6. How We Disclose Information

We do not sell Personal Data for monetary consideration. We disclose information only as described below.

6.1 Service Providers

We disclose information to Service Providers that support Nimo, including providers of cloud infrastructure, AI processing, messaging infrastructure, telecommunications, authentication, analytics, error monitoring, security, payments, email delivery, and customer support. They receive information only as necessary to perform services for us and are subject to contractual or legal obligations applicable to their processing.

6.2 Other Users and Recipients

Information you send in a Group Chat is visible to the other Group Participants. When you instruct Nimo to communicate with another person or third-party service, the information necessary to complete that request is disclosed to the intended recipient or service.

6.3 Business Transactions

If The Rotunda Studio is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar transaction, Personal Data may be transferred as part of that transaction subject to applicable law.

6.4 Legal and Safety Reasons

We disclose information when reasonably necessary to comply with law or a valid legal request; protect the rights, property, or safety of The Rotunda Studio, Nimo, users, or the public; investigate fraud or abuse; prevent wrongdoing; or establish, exercise, or defend legal claims.

6.5 With Your Direction or Consent

We disclose information when you direct us to do so or when you otherwise provide consent.

7. Human Access to Conversations

Authorized personnel of The Rotunda Studio and authorized Service Providers can access conversations when reasonably necessary to provide support, investigate technical or security issues, address abuse, maintain Service reliability, comply with law, or improve Nimo. Access is limited to personnel with an operational need and is subject to appropriate access controls.

8. Analytics and Logs

On the Nimo website, we use product analytics to understand site visits and how website features perform. In the mobile app, account-linked message-usage counts are used to enforce plan limits and provide the Service; they are not used to evaluate users for advertising. Across the Service, operational and security logs may include IP addresses, request times, application or browser details, and error information needed to maintain reliability, diagnose problems, and protect accounts. We do not use Meta Pixel, TikTok Pixel, or similar advertising pixels, and we do not use Nimo app data for cross-context behavioral advertising.

9. Retention of Personal Data

We retain Personal Data for as long as reasonably necessary to provide Nimo, maintain requested conversation context, support security and fraud prevention, resolve disputes, enforce agreements, and meet legal obligations. Different types of data may have different retention periods.

When information is no longer needed for these purposes, we delete, de-identify, or aggregate it, unless a longer retention period is required or permitted by law.

10. International Data Transfers

The Rotunda Studio is based in the United States. Personal Data can be processed in the United States and in other countries where our Service Providers operate. Those locations may have privacy laws that differ from the laws where you live. Where required, we use appropriate safeguards for international transfers of Personal Data.

11. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of Personal Data; request portability; restrict or object to certain processing; withdraw consent; or appeal certain privacy decisions. Applicable rights and exceptions vary by jurisdiction.

To submit a privacy request, email hello@letsnimo.com with the subject line "Privacy Request." We may request information reasonably necessary to verify your identity and protect your data before completing the request. We will not discriminate against you for exercising rights provided by applicable law.

12. Deleting Your Nimo Data

To request deletion of Personal Data associated with your Nimo account or messaging identity, email hello@letsnimo.com with the subject line "Delete My Nimo Data." Include enough information for us to locate the relevant account or messaging identity and verify the request.

We process verified deletion requests within the period required by applicable law. We can retain limited information where required or permitted for legal compliance, fraud prevention, security, financial recordkeeping, dispute resolution, or enforcement of agreements.

Deleting information from Nimo does not remove copies of messages stored on another person's device or in systems controlled by a third-party messaging provider.

13. GDPR and UK GDPR

Where the GDPR or UK GDPR applies, we rely on one or more of the following legal bases: performance of a contract to provide requested Nimo features; legitimate interests in security, fraud prevention, customer support, reliability, and product improvement; consent where required; and compliance with legal obligations.

Individuals covered by these laws may also have rights to object to processing, request restriction, request portability, withdraw consent, or complain to an applicable supervisory authority.

14. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights, including rights to access, correct, delete, or obtain a portable copy of Personal Data and, where applicable, to opt out of certain targeted advertising, sale, sharing, or profiling activities. Because Nimo does not use Meta Pixel, TikTok Pixel, or similar cross-context advertising pixels, we do not use those technologies to share website visitor data for targeted advertising.

To exercise an applicable U.S. state privacy right, email hello@letsnimo.com with the subject line "Privacy Request."

15. Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect Personal Data. These safeguards include access controls, authentication, monitoring, infrastructure protections, vendor controls, and encryption where appropriate.

No method of internet transmission, messaging delivery, or electronic storage is completely secure, so we cannot guarantee absolute security. You are responsible for protecting your devices, messaging accounts, email accounts, Nimo credentials, and other connected accounts.

16. Security Incidents

If we become aware of a security incident involving Personal Data, we investigate, contain, and remediate the incident as appropriate. Where required by law, we notify affected individuals and/or regulators and provide information about steps that can be taken to reduce potential harm.

17. Children's Privacy

Nimo is not directed to children under 13, and we do not knowingly collect Personal Data from children under 13 without legally required parental consent. If we learn that such information was collected without required authorization, we will take reasonable steps to delete it.

Do not add Nimo to a Group Chat that includes a child under 13. If you are a parent or guardian and believe a child has provided Personal Data to Nimo or participated in a Group Chat with Nimo, contact hello@letsnimo.com.

18. Third-Party Links and Services

Nimo can link to or interact with third-party websites, applications, platforms, and services. When you interact directly with a third party, that third party's privacy policy and terms govern its handling of information. The Rotunda Studio does not control the privacy practices of third-party services.

19. Google User Data

Nimo integrates with Gmail and Google Calendar in Version 1. These integrations operate only after you authorize the applicable Google permissions. Nimo accesses Google user data only to provide functionality you request.

Examples include finding or summarizing an email, drafting or sending an authorized email, checking calendar availability, creating or updating calendar events, and helping coordinate schedules.

19.1 Google Workspace Data and AI

Personal Data obtained from Google Workspace APIs is used only to provide or improve the specific user-facing functionality you request. Nimo does not use Google Workspace user data to develop, train, or improve generalized or non-personalized artificial intelligence or machine-learning models, and we do not permit third-party AI processors acting on our behalf to use that Google Workspace data to train generalized AI models.

Limited Use Compliance Statement: The use of raw or derived user data received from Google Workspace APIs by Let's Nimo will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

19.2 Revoking Google Access

You can revoke Nimo's access to your Google Account at any time through your Google Account permissions. After revocation, Nimo will no longer retrieve new information through the revoked authorization. Information already processed or retained remains subject to this Policy, including the retention and deletion provisions above.

20. Gmail Data

When you connect Gmail, Nimo processes email information needed to perform the tasks you request. This can include sender and recipient information, subject lines, message content, thread content, timestamps, attachments when needed for the request, drafts, and information necessary to search for relevant messages.

Nimo does not sell Gmail data, use Gmail data for advertising, or use Gmail data to train generalized AI or machine-learning models. Gmail data is used only to provide requested functionality, maintain security and reliability, troubleshoot the Service, or comply with applicable law.

21. Google Calendar Data

When you connect Google Calendar, Nimo processes calendar information needed to provide scheduling functionality, including availability, event titles, event dates and times, attendees, meeting locations, event descriptions, conference links, and calendar identifiers, depending on the permissions you grant.

Nimo can create or update calendar events when you request or authorize those actions. Calendar information is not used for advertising or to train generalized AI or machine-learning models.

22. Group Chats

22.1 How Group Chats Work

Nimo supports Group Chats. A Group Chat is not a private conversation between you and Nimo. When Nimo is present in a Group Chat, Nimo receives the messages and supported attachments sent in that conversation, along with participant names, phone numbers or messaging identifiers, and group membership information made available through the messaging service. Nimo's replies are visible to the participants in that Group Chat.

Do not share information in a Group Chat, or ask Nimo about a private matter there, unless you are comfortable with the other Group Participants seeing the resulting conversation.

22.2 Group Participants Without Accounts

A person can participate in a supported Group Chat with Nimo without creating a Nimo Account. We maintain the information necessary to operate that conversation, associate messages with the correct participant, prevent abuse, provide security, and support the analytics and logging described in this Policy.

A Group Participant without an Account can request access to or deletion of Personal Data by emailing hello@letsnimo.com and identifying the phone number or messaging handle used in the Group Chat.

22.3 Group Memory and Context

Nimo can retain summaries, preferences, facts, plans, and other contextual information from a Group Chat so that it can respond consistently within that conversation. Group Chat context can include information attributed to individual participants.

Nimo is designed to avoid exposing sensitive information from a user's private conversations into a Group Chat. Because AI systems can make mistakes, however, we cannot guarantee that unintended information will never appear. If you believe Nimo disclosed information that should not have appeared in a Group Chat, contact hello@letsnimo.com.

22.4 Adding Nimo to a Group Chat

If you add Nimo to a Group Chat or ask Nimo to start a group conversation, you are responsible for making sure you are permitted to do so and that the participants understand that Nimo is an AI service that will process messages in the conversation. Do not add Nimo to a Group Chat containing a child under 13.

22.5 Leaving or Removing Nimo

You can leave a Group Chat or remove Nimo where supported by the messaging service. Once Nimo is removed, it no longer receives new messages from that Group Chat through the applicable messaging integration. Historical data remains subject to the retention and deletion terms in this Policy.

23. SMS and Messaging Communications

When you provide your mobile number and use Nimo through a supported messaging channel, we use that number to provide requested AI responses, reminders, account and authentication notices, customer support, security messages, and other transactional communications. Where promotional text messages are offered, they are sent only with any consent required by law. Message frequency varies, and message and data rates may apply.

Mobile information, text-messaging originator opt-in data, and consent information are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. We disclose messaging information to telecommunications, messaging, infrastructure, and other Service Providers only as necessary to deliver and operate the messaging service.

Where applicable, you can opt out of SMS messages by replying STOP. Reply HELP for assistance or contact hello@letsnimo.com. Opting out can prevent certain messaging-based Nimo features from functioning.

24. Nimo Memory and Personalization

Nimo uses memory and personalization features to make future interactions more useful. These features can store information such as preferences, names, important dates, recurring tasks, goals, travel or scheduling preferences, and other details you ask Nimo to remember or that are reasonably necessary to maintain continuity.

You can request deletion of Personal Data used for Nimo memory or personalization by contacting hello@letsnimo.com. Removing a memory from Nimo does not remove information already sent to other people or third-party services at your direction.

25. Actions Involving Third-Party Services

Nimo can help you interact with third-party services, including by drafting or sending an email, creating a calendar event, retrieving authorized information, or communicating information at your direction. When you ask Nimo to perform an action involving another service or recipient, the information necessary to complete that action is transmitted to that service or recipient. Information held by the third party after the action is governed by the third party's own privacy practices.

26. Payment Information

If you purchase a Nimo subscription or other paid service, payment processing can be handled by Apple or another payment provider. The Rotunda Studio receives transaction information such as subscription status, purchase status, transaction identifiers, billing status, and the product purchased. We do not receive or store full payment-card numbers when those details are processed directly by a payment provider.

27. Changes to This Privacy Policy

We can update this Privacy Policy as Nimo evolves, legal requirements change, or our privacy practices are updated. The "Last Updated" date at the top of this Policy identifies the most recent revision. If a change materially affects how Personal Data is handled, we will provide additional notice where required by law, such as through the Nimo website, application, email, or messaging service.

28. Contact Us

For questions, requests, or concerns about this Privacy Policy or Nimo's privacy practices, contact:

The Rotunda Studio
Let's Nimo – Privacy
Houston, Texas, United States
Email: hello@letsnimo.com

Suggested subject lines: "Privacy Request" for general privacy requests, "Delete My Nimo Data" for deletion requests, and "Security Concern" for suspected privacy or security incidents.

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